Here are the most frequently asked questions by visitors to the website. If your concern is not addressed,  contact us or email


Shopping and Ordering


Can I pre-order an item now?
Yes. You can pre-order. We will give you a timeline within which the item will be ready. Contact us with details of the item you wish to pre-order or email:


How much will it cost to have a bespoke item made?
This will vary depending on the complexity of the design and the materials you would like used. Visit the Adèle Dejak shop in Village Market, call + 254 (0)737 253 862 or email to discus the specifics with a members of the sales team; we will provide a free quote within 5 to 7 business days.


How often do you re-stock items online?
We aim to re-stock products every 28 days.


I purchased an item which is now cheaper in the sale. Can I have a refund?
We understand how frustrating this can be, but unfortunately, this is the nature of sale. We are unable to refund any further markdowns. To avoid disappointment, keep an eye on our website, Facebook, Instagram and Twitter pages or sign up to our mailing list.


Sale events are advertised at least one week in advance.


What payment methods does Adele Dejak accept?
– Visa
– Master Card
– Telegraphic Transfer – for more details please contact
– International Money Order – for more details please contact


Caring for your Adele Dejak items.


Can I take a shower with my jewellery on?
Remember humidity makes metallic items dull so it would be wise to remove your jewellery when taking a shower or a bath and any other chores that require you to use water. To make your metallic shine, clean using brass cleaner. This is available in supermarkets.


How do I clean hide bags?
Use a wet sponge with warm water and soap. Squeeze out the water from the sponge completely and rub it against the hide bag until it is clean. Under no circumstances should you dip the bag in water. This will destroy the bag.


How do I clean my brass items?
Brass is dulled by humidity. There are various brands of brass polish available in supermarkets, including the common Brasso brand found in liquid form. Pour some Brasso on a piece of cloth or cotton wool and rub it on the brass item until it’s clean. The piece of cloth/cotton wool takes a blackish color due to the reaction. Let the item sit for a while (5 minutes) then take another clean cloth and wipe away all the Brasso.


How do I clean my aluminium jewellery?
Buy silver polish found in supermarkets and use the same process as above to clean it.


How do I keep my leather bags clean?
Leather is easy to clean and maintain. It does not require washing. Just buy some neutral polish from the shops and apply it on the leather with a piece of cloth or cotton wool. It is in paste form and it dries up quickly and will not mess up your clothes if you carry it against what you are wearing.


Shipping and Delivery


Do you deliver to my country?
If your country does not appear on the comprehensive list in the checkout, please call + 254 (0)737 253862 or email  for assistance.


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