Below are some of the questions frequently asked by our customers. If your concern is not covered below, please contact us, and we will get back to you.
Shopping and Ordering
Can I pre-order an item now?
Yes. You can pre-order something now and we can give you a timeline as to when the item will be ready. Just contact us with details of the item you desire. Email: email@example.com
How much will it cost to have a bespoke item made?
This will vary depending on the complexity of the item and the materials you would like to use. You can visit the Adèle Dejak shop in Village Market or alternatively call + 254 (0)737 253 862, or email firstname.lastname@example.org to discus your specific requirements with one of our members of staff; we will provide a free quote within 5 to 7 business days.
How often do you re-stock items online?
We continuously keep an eye on re-stocking, and aim to re-stock our most popular styles every 28 days.
I purchased an item which is now cheaper in the sale. Can I have a refund?
We understand how frustrating this can be, but unfortunately, this is the nature of sale. We are unable to refund any further markdowns. To avoid disappointment, keep an eye on our website, Facebook, Instagram and Twitter page or sign up to our mailing list.
Sale events are always advertised at least one week in advance.
What payment methods does Adele Dejak accept?
– Master Card
– Telegraphic Transfer – for more details please contact email@example.com
– International Money Order – for more details please contact firstname.lastname@example.org
Caring for your Adele Dejak items.
Can I take a shower with my jewellery on?
Remember humidity makes metallic items dull so it would be wise to remove your jewellery when taking a shower or a bath and any other chores that require you to use water. To make your metallic shine, clean using brass cleaner. This is available in supermarkets.
How do I clean hide bags?
Use a wet sponge with warm water and soap. Squeeze out the water from the sponge completely and rub it against the hide bag until it is clean. Under no circumstances should you dip the bag in water. This will destroy the bag.
How do I clean my brass items?
Brass items get dull and lose their shiny look due to humidity. There are different brands of brass polish found in supermarkets. One such brand is called Brasso and is in liquid form. Pour some Brasso on a piece of cloth or cotton wool and rub it on the brass item for some time until you see it is getting clean. The piece of cloth/cotton wool will appear to be black and this is due to the reaction. Let the item sit for a while (5 minutes) then take another clean cloth and wipe away all the Brasso. It will look as shiny as a brand new item.
How do I clean my aluminium jewellery?
Aluminium gets dull but not as dull as brass can get. You can buy silver polish from supermarkets and use the same process as the brass item above to clean it.
How do I maintain a clean look for my leather bags?
Leather is easy to clean and maintain. It does not require washing. Just buy some neutral polish from the shops and apply it on the leather with a piece of cloth or cotton wool. It is in paste form and it dries up quickly. It will not mess up your clothes if you carry it against what you are wearing.
Shipping and Delivery
Do you deliver to my country?
If your country does not appear on the comprehensive list in the checkout, please call + 254 (0)737 253862 or email email@example.com for assistance.
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